TERMS OF SERVICE

Promise 

We promise to ship our best-quality products to you in a safe, secure and reliable manner and to deal promptly with any defect or concern you may have regarding your order.

All items are available whilst stocks last. Photographs, colours and sizes are supplied as a guide and products may differ slightly upon delivery. 

Refunds and Returns 

Sometimes things go wrong but if they do for any reason then we will do our best to rectify the issue for you. All we ask is that you contact us first by emailing us at info@wizzbitz.co.uk before returning any items.  Return address will be notified to you via email.

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where no refund or a partial refund is granted ie.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@wizzbitz.co.uk.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Other Issues

Secure ordering 

We put orders from our website through Paypal, one of the world's leading Internet payment services. After making an order on our site, you will be taken to Paypal's secure server to enter your credit card details... this information is then protected in transit over the Internet by SSL encryption. 

Cookies 

Like a great many shopping sites, ours uses 'cookies', small chunks of data sent by a website to your browser, either temporarily or to be stored on your hard disk for future reference. There's been some fuss that cookies are used to track which pages you visit on the web or control advertising displays but we only use them to distinguish one visitor to our site from another so that we know who has what in their shopping basket. You must enable cookies or accept cookies in your browser to be able to shop on our site. There is generally no harm in doing so, either here or on other sites.

Customer privacy 

Wizzbitz does not sell or pass customer's e-mail addresses or other details to other parties nor do we bombard our customers with endless e-mails and leaflets. If you order from us, we may contact you about your order and we may, on occasion, e-mail or write to you with information about our products and special offers. If you would prefer not to receive any promotional material at all from us, please let us know.

Contact Details 

Email:  info@wizzbitz.co.uk